FAQs
1. Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping for all orders within Australia.
How long will it take to receive my order?
Your order will typically arrive within 5 to 9 business days (Monday to Friday, excluding holidays). Delivery times will be confirmed at checkout.
How long does order processing take?
Orders are processed within 1-3 business days (Monday to Friday) after payment is received. During peak times, processing may take slightly longer, but rest assured, all orders are fully insured.
Which shipping courier do you use?
We use trusted shipping couriers to ensure safe and timely delivery.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can use this to track your order on our website.
Do you offer international shipping?
Currently, we only ship within Australia but are working on expanding our shipping capabilities in the future.
What if my order is delayed?
While we aim to meet all estimated delivery times, delays due to unforeseen circumstances can occur. If your order is delayed, please contact our customer support team for assistance.
2. Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a return or exchange within 30 days.
How do I return a product?
- Contact Us – Email our support team at info@stressorb.com with your order number and reason for return.
- Receive Return Instructions – We will provide return authorization and detailed instructions.
- Pack Your Item – Securely pack your item in the original packaging.
- Print the Return Label – A prepaid shipping label will be provided.
- Ship It Back – Drop off the package at the nearest shipping carrier.
Are there any return costs?
- Defective products – No return cost.
- Customer remorse (changed mind) – No return cost.
- No restocking fees!
When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect your return.
What if my refund is delayed?
If your refund is delayed:
- Check your bank account.
- Contact your credit card company for processing updates.
- If there are still issues, email us at info@stressorb.com.
3. Order Issues & Damages
What should I do if I receive a damaged or defective item?
Inspect your order upon receipt. If it's damaged, defective, or incorrect, contact us immediately with a video or images of the issue.
Can I exchange an item?
Yes, defective items will be replaced with an identical product of the same size.
Are all products eligible for returns?
Since our items are made to order, they are non-returnable unless defective. Please review the sizing guide before ordering.
4. Payments & Pricing
What currency do you accept?
All prices are displayed in Australian Dollars (AUD $) for a clear and convenient shopping experience.
Are customs duties included?
Yes! Product prices include customs duties—no hidden fees.
5. Other Information
What are your working days?
We operate from Monday to Friday, excluding public holidays. Orders placed on holidays will be processed on the next business day.
How do I contact customer support?
For any questions, reach out to us at info@stressorb.com.